Frequently Asked Questions
What shipping options are available?
We offer complimentary standard shipping on all orders. Express and overnight options are available at checkout. All shipments are fully insured and discreetly packaged.
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original packaging. Custom and personalized pieces are final sale. Please visit our Returns page for full details.
What materials do you use?
Our earrings are crafted from 18k and 14k gold, sterling silver, and platinum. We use ethically sourced gemstones including diamonds, sapphires, emeralds, and pearls. All precious metals are nickel-free and hypoallergenic.
How should I care for my earrings?
Store your earrings in the provided jewelry pouch or box when not worn. Avoid contact with perfumes, lotions, and chlorinated water. Gently clean with a soft cloth. We offer complimentary professional cleaning for all Lithara pieces.
How do I determine my earring size?
Each product page includes detailed dimensions and weight. For clip-on and huggie styles, we provide fit guides. Our concierge team is also available to assist you with sizing questions.
Do you offer custom orders?
Yes, we welcome bespoke commissions. Our artisans can create one-of-a-kind pieces tailored to your vision. Please contact our concierge team to begin a consultation.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal. All transactions are secured with industry-standard encryption.
How can I contact customer service?
Our concierge team is available Monday through Friday, 9 AM to 6 PM EST. Reach us via email at hello@lithara.com or through our Contact page.